Sussex County EOC earns police dispatching nod

Georgetown, Del., April 20, 2023: Sussex County’s 9-1-1 center has just scored its first triple-play in emergency dispatch honors.

The non-profit International Academies of Emergency Dispatch has named the Sussex County 911 center as an Accredited Center of Excellence (ACE) for police dispatching. The award, as the 30th Police Accredited ACE in the world, is the first for the center in police dispatching, and the latest since the center won initial fire and medical accreditation in 2001.

With the center’s work in all three disciplines now recognized – fire, police, and medical dispatching – Sussex County becomes only the 24th “Triple ACE” accredited worldwide, out of more than 4,000 such centers utilizing IAED’s Priority Dispatch System™ in 59 countries.

“We are extremely honored to have achieved this distinction, and it’s a reflection of the discipline, professionalism, and hard work of our talented team,” EOC Director Joseph Thomas said. “This accreditation is not just an award, but a standard we live by and a promise to the public we serve: to provide the best care possible and at the highest standard.”

Winning the award requires voluntary self-analysis and compliance with industry standards, including the Priority Dispatch System™, a protocol for assessing emergencies and dispatching the appropriate response. The center had to meet the IAED’s “20 Points of Accreditation”, which examines questions dispatchers ask, ongoing training, a center’s design, and other criteria.

The center was recognized April 20 at the IAED’s Navigator 2023 conference in Denver.


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