The responsibilities of this division are billing of taxes and sanitary sewer and water districts, as well as collecting outstanding invoices from customers. This includes tax bills, utility bills, and miscellaneous bills such as rent. The department is primarily responsible for the following:

• Initiate contact with delinquent customers
• Arrange and administer payment plans
• Perform research on accounts to determine accuracy
• Work with Billing, Assessment and other internal departments to resolve customer accounts and request account adjustments
• Meet with attorneys on customer delinquency matters
• Determine collectability of accounts and initiate steps for advanced collection measures
• Assist in daily collection process